Bouncyville Party Rentals | Frequently Asked Questions
Everything you need to know before booking your party rental on the Treasure Coast
Below you will find our comprehensive list of frequently asked questions, organized by category, to help you find your answers quickly. We've covered everything from our booking process to our weather policy. If you're looking for information about our products, you can also visit our main Bounce Houses pages or our Water Slides page, where we've added answers to the most common questions for those items. For all other general inquiries, just scroll down!
Frequently Asked Questions Table of Contents:
Booking & Reservations
Q.What is included in the rental price? Does it include delivery?
A.The price you see listed for each item includes the professional setup and takedown of the unit by our trained staff. A separate delivery fee is calculated at checkout based on your event's distance from our Port St.Lucie warehouse. This ensures you only pay for what's fair based on your specific area.
Q.What is your delivery area?
A.We proudly deliver the fun across the Treasure Coast! Our primary service areas include Port St. Lucie, Fort Pierce, Jensen Beach, and Stuart. If your event is outside these cities, we can often accommodate you, but please call our office for a quote as a long-distance delivery fee may apply.
Q.What is your policy for bad weather?
A.Your safety is our top priority. We constantly monitor the weather for our customers. If the forecast calls for heavy rain, thunderstorms, or winds over 15 MPH, we cannot safely set up the equipment. In these cases, you have the option to reschedule your event or receive a full refund of your deposit. We will always contact you if we have concerns about the weather for your event day.
Q.What is your cancellation and deposit policy?
A.All reservations require a 35% deposit via credit card to hold your date and equipment. If you need to cancel your event, please let us know as soon as possible.
- Cancelations made at least 14 days before your event will receive a full refund of the deposit.
- Cancellations made within 13 days of the event will receive a rain check for the full deposit amount, valid for one year on a future rental.
- Cancellations due to weather on the day of the event will receive a full refund.
Q.How long is the rental period? Do you arrive early for setup?
A.Our standard rental period is for a 4-hour block of playtime. And don't worry, our setup time doesn't cut into your fun! We always arrive early (typically 1-3 hours before the party starts) to set up and get everything ready to go. On hectic days, we may need to arrive earlier, but we will always call you the day before to coordinate a convenient time for you.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.Are your bounce houses clean?
A.Absolutely. We take pride in the cleanliness and safety of our equipment. Every bounce house, water slide, and inflatable is thoroughly cleaned and sanitized after each use according to the strictest industry standards. We guarantee you will receive a clean, attractive, and safe unit for your party
Q.What forms of payment do you accept?
A.We accept all major Credit Cards for the deposit and final payment. We also accept Cash for the final payment upon delivery. If paying with cash, please have the exact amount, as our drivers do not carry change for safety reasons.
Q.Do you require a deposit?
A.
Yes all orders require a 35% Credit Card deposit. The are fully refundable if you cancel your order at least 14 days prior to your rental date. If you cancel between 1-13 days prior to your rental you will be given a rain check that is good for 1 year.
Q.Do you offer rentals in parks?
A.
Yes! We love setting up for parties at local parks in Port St.Lucie and across the Treasure Coast. Most parks require that you use an insured vendor like us, and we can provide the necessary Certificate of Insurance (COI). Please note that most parks do not provide electricity, so you will likely need to rent a generator from us to power the inflatable blower.
Equipment & Safety Requirements
Q.How much space do I need for an Inflatable?
A.Each of our inflatables has unique dimensions. The exact space required for each unit is listed on its product page. As a general rule, we recommend having an additional 5 feet of clear, open space on all sides of the inflatable. Please also ensure there is a clear path of at least 4 feet in width from the street to your setup area, as some units can weigh over 600 pounds. For safety, the setup area must be clear of trees, low-hanging branches, and power lines.
Q.What are the power requirements for an inflatable?
A.The blower will need to run continuously while the inflatable is in use. We require a standard, dedicated 110v outlet within 50 feet of the setup area. To prevent tripped circuits, we provide our own heavy-duty, commercial-grade extension cords. If your event is at a park or a location without nearby power, we have affordable generators available for rent.
Q.What do I need to provide for a water slide rental?
A.For a water slide rental, you will need to provide two things: a dedicated power outlet (as described above) and a water source (like a standard hose spigot) with a garden hose that is long enough to reach the setup area.
Q.What surfaces can you set up on?
A.We can safely set up our inflatables on a variety of surfaces, including grass, concrete, and asphalt. Grass is always the preferred surface for comfort and safety. Unfortunately, we cannot set up on rocks, gravel, sand, or any other sharp or uneven surfaces, as they can damage the inflatable unit.
Q.Are your inflatables safe?
A.Your family's safety is our highest priority. All of our units are commercial-grade, constructed with lead-free vinyl, and meet the latest industry safety standards. At setup, our professional staff will securely anchor the unit and review the official safety rules with you to ensure a fun and accident-free day.
Q.What happens if the inflatable is damaged during my rental?
A.
We understand that normal wear and tear can happen, and you're not responsible for that. However, the renter is responsible for damage caused by negligence or failure to follow the signed safety rules. This includes, but is not limited to, damage from sharp objects, pets, silly string (which permanently damages the vinyl), or moving the unit. We offer an optional, low-cost "Damage Waiver" at checkout that covers some accidental damage for your peace of mind.
Event Day Logistics
Q.What do I need to do to prepare for your arrival?
A.
A little preparation makes for a smooth setup! Before we arrive, please ensure that:
1. The setup area is clear of all furniture, toys, and debris.
2. You have mowed your lawn a day or two before the event, not the day of, to avoid grass clippings.
3. Any pet waste in the yard has been cleaned up.
4. The path from the street to the setup area (at least 4 ft wide) is clear.
5. You have identified the power outlet and/or the water spigot you plan to use.
Q.Does an adult need to be present when you arrive for setup?
A.
Yes. We require a responsible adult (18 years or older) to be present at the time of delivery. Our staff will have you sign the rental agreement, they will review the safety rules with you, and you will need to confirm placement of the inflatable before they can begin setting it up.
Q.What happens at the end of my party?
A.
Our driver will return to pick up the equipment at or shortly after your scheduled rental end time. You do not need to do anything to the inflatable; our team will handle the deflation and rolling process. We simply ask that the inflatable is clear of all guests, trash, and personal items before our team arrives, and that they have power available to them with all water turned off.
Tents, Tables & Add-Ons
Q.Do your concession machines come with supplies?
A.
Yes, all of our concession machine rentals include enough supplies for approximately 50 servings. For example, the cotton candy machine rental includes sugar floss and 50 cones. If you are hosting a larger event and need additional supplies, they are available for purchase. Please contact us to add them to your order.
Q.Do you set up the tables and chairs for me?
A.
Our standard delivery service for tables and chairs is considered "curbside delivery," meaning we will stack them neatly in a convenient location, such as under your tent or on your driveway. Full setup and arrangement services are available for a minimal fee. Please let us know if you would like to add this service when you book.
Q.How many people can fit under your tents?
A.
As a general guideline for our 10x10 pop-up tents, you can comfortably seat 12 guests at two 6-foot tables. Our pop-up tents are great for food service areas too, to keep the sun and wind off of the food tables - simply add four 6-foot tables back to back to create a great and large area to have plates, drinks, and food readily available to your guests. Add a 2nd tent to have some small areas for guests to sit and enjoy a light snack, or simply get out of the direct sun!
Miscellaneous & Specific Questions
Q.Can adults use the bounce houses or water slides?
A.
Our bounce houses are designed and rated specifically for children 12 and under. For the safety of everyone and to prevent damage to the same, we ask that adults not jump in the standard bounce houses.
However, the fun isn't just for kids! Many of our larger combo bouncers and water slides are built with teens and adults in mind. Each unit has a specific weight and capacity limit listed in its description. Please refer to the specific product page or give us a call, and we'll be happy to recommend a great option that everyone at your party can enjoy safely.
However, the fun isn't just for kids! Many of our larger combo bouncers and water slides are built with teens and adults in mind. Each unit has a specific weight and capacity limit listed in its description. Please refer to the specific product page or give us a call, and we'll be happy to recommend a great option that everyone at your party can enjoy safely.
Q.Can I have silly string, face paint, or confetti in or near the inflatable?
A.
No. For the safety of all riders and the integrity of our equipment, we have a strict no-silly string, no-face paint, and no-confetti policy.
The chemicals in these products cause permanent damage to the vinyl material, staining it and breaking it down. Confetti gets ground into the seams and is nearly impossible to remove completely. Any evidence of these items will result in a minimum $100 cleaning and damage fee, as outlined in your rental agreement
Q.Can I let my dog (or other pets) jump in the bounce house?
A.
We love our furry friends, but unfortunately, pets of any kind are not allowed in the inflatables. This is for two main reasons:
-
To Protect the Equipment: Their claws can easily puncture or tear the vinyl, which can cause the unit to deflate and lead to costly repairs.
-
To Protect Your Pet: Inflatables can be an anxious and unsafe environment for animals, who may get injured.
Thank you for helping us keep our units safe and clean for everyone!
Q.What happens if the blower stops working or the inflatable deflates?
A.
First, don't panic. The inflatable will deflate slowly, not pop like a balloon, giving everyone plenty of time to exit safely and calmly. If the blower stops, please have all riders exit the unit immediately.
Then, perform this quick troubleshooting checklist:
- Check the Power Cord: Ensure the blower is still plugged securely into the outlet and into the blower itself.
- Check the Circuit Breaker: Most outdoor outlets have a GFI (Ground Fault Interrupter) button that can trip. Try pressing the "RESET" button on the outlet. Also, check your home's main circuit breaker panel.
- Check the Blower Intake: Make sure nothing is blocking the air intake vent on the side of the blower (like a bag, leaves, or tarp).
- Check the Inflation Tubes: Ensure the inflation tubes on the back of the inflatable are still tied securely around the blower nozzles.
If you have any other questions, please feel free to call us any time at: (772) 418-9673
